Once we receive payment and your color choice* we will build your item. Each item is made-to-order and ships within 14-21 business days.(If we do not receive your color choice there will be a delay in shipping your item.)
All of our items are handcrafted and made to look old and worn (if requested) and no two will ever look exactly alike. You will notice some variations in the distressing of each piece which makes each piece unique. Our furniture is distressed and may have nicks and/or dents.
All items will be made after your order has been placed. If you have specific requests, please be sure to indicate them in the comments sections of the order, or give us a call at 706-867-1919
All items are stained/painted in your choice of color. We must receive your color choice in order to process your order and if we do not receive your color choice there will be a delay in shipping.
SHIPPING & HANDLING:
All orders will be shipped UPS or by Freight for larger pieces, based on items and quantity ordered.
Allow a minimum of 14 - 21 business days for product shipment. (Longer for large orders or during Holidays)
Personal information collected when placing an order or joining our mailing list is never sold or shared with a third party. We vow to never abuse your trust and privacy by bothering you with an excessive amount of newsletters.
Every piece is thoroughly checked and carefully packed before shipping.
Upon receipt, the carrier assumes full responsibility for safe arrival of the merchandise.
Should the package or any portion be damaged apparent or otherwise, a claim must be filed with the carrier. Remember to save any and all original packaging and then contact the carrier.
Apparent Loss or Damage must be noted on the Freight Form and signed by the driver. Failure to do so will result in refusal of the carrier to honor any and all claims. The carrier will have the necessary forms for filing.
NON APPARENT DAMAGED:
When damage is non apparent until the merchandise is unpacked, a claim for concealed damage must be filed. Upon discovery, a phone request must be made to the carrier for inspection.
The carrier is responsible for concealed damage and upon request, will furnish the necessary forms.
Pending claims for damaged merchandise are not valid reasons for withholding payment.
We will do whatever necessary to repair or replace damaged items.
If there should be a discrepancy with your order, contact us for return authorization, if necessary.
All returns must be requested within (7) days of receipt of merchandise and must be returned in the original box to prevent damage upon return.
Customer is responsible for all return/freight charges.